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      Warranties

      Warranty/Repair/Spares

      Our standard warranty covers the repair or replacement of a product that fails due to defects in materials or workmanship. The table below lists the product warranty period from the date of shipment from SENS.

      Product Warranties

      Product Link to Warranty

      Battery Control System BCS

      5 years

      Best Battery Selector BBS

      5 years

      EnerGenius® DC

      5 years

      5 years

      EnerGenius® (NRG)

      3 years

      MicroGenius® LE

      1 year

      MicroGenius® 2

      3 years

      MicroGenius® S2

      3 years

      MicroGenius® S4

      5 years

      SuperTorque® 8Z

      10 years

      DC systems

      2 years + standard warranty for embedded chargers

      SENS standard warranty

      2 years

      Spare parts

      6 months

      Repairs

      We offer evaluation and repair services regardless of warranty status. Please contact technical support for instructions and a return materials authorization prior to return, if possible before buying a replacement or taking a unit out of service. We will need the full model and serial number of the charger, type of batteries being charged, and a description of the problem.

      SENS normally provides support and repair services for 5 years after the date of obsolescence.

       

      Replacement Parts

      We offer replacement parts and spare parts kits for all current SENS product lines. Please provide the full charger model and serial number, and a description of the part. For printed circuit boards we will also need the type of batteries being charged. If you’re not certain what you need, or for possible warranty coverage, please contact technical support before ordering. While our chargers are designed for long service life, we do recommend stocking spare parts for critical applications or remote locations. Ask your sales or service representative for a list of recommended spare parts for your charger.