Technical Service and Support

SENS Technical support is available Monday through Friday, 8 AM – 5 PM Mountain Time (MT).

PBT Technical support is available Monday through Friday, 8 AM - 5 PM Eastern Standard Time (EST).

For answers to technical questions or for troubleshooting assistance, please provide the full charger model and serial number. For troubleshooting we recommend, if possible, that you contact us from the site with the unit still connected. The following information can also be helpful for troubleshooting assistance or repair: battery type and open-circuit voltage, actual AC input and DC output voltage readings, DC current reading.

SENS Support

Toll-free: 800-742-2326
Phone: 303-678-7500
Email: service@sens-usa.com

PBT Support

Phone: 215-997-6007
Email: support@phoenixbroadband.com

Or use the form below.

A technical support representative will respond as soon as possible.